Question 1

Are Luxereva products skin-friendly?

Accepted Answer

Yes, our jewelry is made using skin-friendly materials designed for comfortable wear. However, individual skin sensitivities may vary.

Question 2

Will the jewelry lose its color or tarnish?

Accepted Answer

Our products are crafted with quality plating to ensure durability. To maintain shine for longer, avoid contact with water, perfumes, and chemicals.

Question 3

How long does delivery take?

Accepted Answer

Orders are usually delivered within 3–7 business days, depending on your location.

Question 4

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive tracking details via SMS,Email or WhatsAPP.

Question 5

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes, we offer Cash on Delivery (COD) across all locations in India.

Question 6

What is your exchange policy?

Accepted Answer

We offer exchanges for damaged, defective, or incorrect products. Please raise a request within 7 days of delivery.

Question 7

Can I cancel my order?

Accepted Answer

Orders can be cancelled only before they are shipped. Once shipped, cancellation is not possible.

Question 8

Do you offer returns or refunds?

Accepted Answer

We do not offer any returns or refunds under any circumstances.

Question 9

How should I take care of my jewelry?

Accepted Answer

Keep away from water and perfumes
Store in a dry place
Use a soft cloth to clean after use

Question 10

Are your products suitable for daily wear?

Accepted Answer

Yes, our designs are made for both daily wear and special occasions. Proper care will help maintain their quality.

Question 11

Do you offer bulk or wholesale orders?

Accepted Answer

Yes, for bulk inquiries, please contact us at info@luxereva.com.

Question 12

How can I contact Luxereva?

Accepted Answer

You can reach us at info@luxereva.com for any queries or support Or (WhatsAPP +918421318199).

Elegant Heart Charm Pendant – 18K Gold Plated Necklace

Frequently asked questions