Terms & Conditions

Welcome to Luxereva. By accessing or using our website, you agree to the following terms:

1. General
Luxereva provides artificial jewelry and related products. By placing an order, you confirm that all information provided is accurate.

2. Product Information
We strive to display product details, colors, and images as accurately as possible. However, slight variations may occur.

3. Pricing
All prices are listed in INR. We reserve the right to change pricing without prior notice.

4. Orders

Orders are confirmed once placed on the website.
We reserve the right to cancel any order due to stock issues or suspicious activity.

5. Intellectual Property
All content (images, logos, designs) belongs to Luxereva and cannot be used without permission.

6. Changes to Terms
We may update these terms anytime. Continued use of the website means acceptance of the changes.

For any queries, contact us at: info@luxereva.com

Privacy Policy

At Luxereva, we value your privacy.

1. Information We Collect

Name, email, phone number
Shipping and billing address
Payment details (processed securely via third-party gateways)

2. How We Use Your Information

To process orders
To improve customer experience
To send updates, offers, and promotions

3. Data Protection
We implement secure measures to protect your personal data. However, no method is 100% secure.

4. Sharing Information
We do not sell or rent your data. Information may be shared with:

Payment gateways
Shipping partners

5. Cookies
We use cookies to enhance browsing experience and track usage.

6. Your Rights
You can request access, correction, or deletion of your data by contacting us.

7. Updates
This policy may be updated periodically.

Contact: info@luxereva.com

Shipping Policy

1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.

2. Shipping Time

Standard delivery: 3–7 business days (depending on location)
Delays may occur due to unforeseen circumstances

3. Shipping Charges
Shipping charges are calculated at checkout (or free above a certain amount if you decide later).

4. Tracking
Once shipped, tracking details will be shared via SMS/Email or WhatsApp.

5. Delivery Issues

Ensure correct address and contact details
Luxereva is not responsible for delays caused by courier partners
Contact: info@luxereva.com

Cookie Policy

1. What Are Cookies?
Cookies are small data files stored on your device to improve website functionality.

2. How We Use Cookies

To remember your preferences
To analyze website traffic
To improve user experience

3. Types of Cookies We Use

Essential cookies (required for website functionality)
Performance cookies (analytics)
Marketing cookies (ads and retargeting)

4. Managing Cookies
You can disable cookies through your browser settings. However, some features may not work properly.

5. Consent
By using our website, you consent to our use of cookies.

For more details, contact: info@luxereva.com

Exchange Policy

At Luxereva, we aim to ensure a smooth and satisfying shopping experience.

1. Exchange Eligibility
We offer exchanges under the following conditions:

The product is damaged, defective, or incorrect upon delivery
Exchange request is raised within 7 Days of delivery
Product is unused, unworn, and in original packaging

2. Non-Exchangeable Items

Products purchased during sale or special offers
Used, damaged (after delivery), or altered products
Items without original packaging

3. Exchange Process

To request an exchange
- Issue description
- Clear images/videos of the product
Our team will review and approve the request within 24–48 hours

4. Reverse Pickup

If approved, we will arrange a reverse pickup (where service is available)
Customers are not required to self-ship the product

5. Exchange Shipping Charges

Exchange is completely free of cost for all eligible cases

6. Replacement Dispatch

Once we receive and inspect the product, the replacement will be shipped within 3–5 business days

7. Important Notes

Customers can raise an exchange request as per the above conditions
Luxereva reserves the right to reject exchange requests that do not meet the above conditions

For any assistance, contact us at: info@luxereva.com